Clean up that mess

Integrity is such a big word. It’s the most common value people and organizations cite as “table stakes,” a have-to-have. We want to have it, we want those around to have it, we want our organizations to have it. It’s hard to live up to, especially when we’re challenged and our emotions get the better of us, and our blind spots can get in the way.

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Roseto, bunnies, and Google

Malcolm Gladwell’s 2008 book Outliers begins with Roseto, a small town in the foothills of Eastern Pennsylvania, named for the place in Italy where its residents immigrated from. In the late 1950s, when heart disease was ravaging the nation — the #1 cause of death in men over 65 — men in Rosetta showed no sign of heart disease at 55, and were experiencing it at half the rate of the US at 65. A local physician, Stewart Wolf, discovered this, got to work conducting careful research, and brought in friend and colleague John Bruhn, a sociologist. Bruhn recalled, “There was no suicide, no alcoholism, no drug addiction, and very little crime. They didn’t have anyone on welfare. Then we looked at peptic ulcers. They didn’t have any of those either. These people were basically dying of old age. That’s it.”

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A river runs through it

A river is a wonderful metaphor for life — melting snow from a mountain, just a drop at a time, grows to a trickle that develops into a stream and before you know it, it’s a river full of life with blind spots, hairpin turns, exhilarating and sometimes treacherous rapids and waterfalls that instantly transform into brilliant still pools of water full of fish and teaming with birds and wildlife, all surrounded by beautiful vegetation.

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Not yet

The first thing I’ll say about Mindset: The New Psychology of Success by Carol Dweck is this is a must read if you’re raising kids. I read it after raising my kids. I offer a blanket apology. 

In the decade plus since this research was published, what Dweck calls a “growth-mindset” vs. a “fixed-mindset” has influenced school curriculums, organizational thinking and practices, parenting, sports, and relationships.

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The coach’s playbook

At its core, coaching is a fusion of questions that open doors, deep listening, and keen observation used to help people find their own answers. It’s based on the belief that the best way forward lies within us, and that learning is more powerful and sticky when we figure things out for ourselves. And, we really don’t like to be told what to do… even when we ask to be told what to do. Just hang out with any two-year-old.

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That! Yes, that!

Looking up from the table in my office, there’s an entire shelf of books focused on how to communicate with each other including: Radical Candor, Fierce Conversations, Difficult Conversations, Crucial Conversations, and Thanks for the Feedback, I googled “most popular books on feedback.” One of the top hits was “48 Best Feedback Books of All Time.” Forty-eight?

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What’s the problem?

A big problem in solving problems is knowing what the real problem is. This is a constant in my work with individuals, organizations, and in my own life! Rule of thumb is that the problem we think we have usually isn’t the real problem. It takes some detective work to get to the root. And good root-finding can lead to good solution-finding.

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Three things

Remarkable, really. And I thought it was just me until client after client who gave it a try reported how much of a difference it made to adopt the simple daily practice of writing down three things that went well, and what made those good things happen. This 5 to 10 minute habit seems to have an outsized effect — sort of like a personal “butterfly effect” — where a very small action can have a profound systemic effect.

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The best business book you’ve never heard of

My first week on the job at Heath Ceramics, I stopped by the showroom and picked up a copy of a business book I’d never seen, by an author I didn’t know, who co-founded and led a business I’d never heard of, yet it boasted endorsements from some pretty major names. I was pretty sure I was at least familiar with all the business books you’re supposed to read: from the classics, to the wave of stuff from the 90’s that has held up, to the sea of current influencers. What was this?

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