That! Yes, that!

Looking up from the table in my office, there’s an entire shelf of books focused on how to communicate with each other including: Radical Candor, Fierce Conversations, Difficult Conversations, Crucial Conversations, and Thanks for the Feedback, I googled “most popular books on feedback.” One of the top hits was “48 Best Feedback Books of All Time.” Forty-eight?

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What’s the problem?

A big problem in solving problems is knowing what the real problem is. This is a constant in my work with individuals, organizations, and in my own life! Rule of thumb is that the problem we think we have usually isn’t the real problem. It takes some detective work to get to the root. And good root-finding can lead to good solution-finding.

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Three things

Remarkable, really. And I thought it was just me until client after client who gave it a try reported how much of a difference it made to adopt the simple daily practice of writing down three things that went well, and what made those good things happen. This 5 to 10 minute habit seems to have an outsized effect — sort of like a personal “butterfly effect” — where a very small action can have a profound systemic effect.

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The best business book you’ve never heard of

My first week on the job at Heath Ceramics, I stopped by the showroom and picked up a copy of a business book I’d never seen, by an author I didn’t know, who co-founded and led a business I’d never heard of, yet it boasted endorsements from some pretty major names. I was pretty sure I was at least familiar with all the business books you’re supposed to read: from the classics, to the wave of stuff from the 90’s that has held up, to the sea of current influencers. What was this?

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